Through-life Management: A Catalyst for Process Excellence in Customer Support and Maintenance, Repair & Overhaul (MRO)
نویسنده
چکیده
Section 3: The Service Revolution 10 3.1 Service visions and ambitions 10 3.2 Service developments 11 3.3 Transition to total service providers 14 3.4 Factors affecting transition 17 3.4.1 Communicating the through-life service vision 18 3.4.2 The level of business conducted under through-life-type contracts 18 3.4.3 Maturity of lean implementation 19 3.5 The increased strategic importance of Customer Support and MRO 19
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